Turn the business number customers already know into one official WhatsApp customer-service channel your whole team can manage.
Troli gives your business a structured WhatsApp customer-service operation while keeping your existing identity at the centre of the experience.
Connect an eligible business landline or mobile number through the official WhatsApp Business Platform, so customers can message the number they already recognise.
Up to five active team members can manage the same customer-service inbox, with shared conversation history, ownership and continuity across the team.
Turn day-to-day customer-service activity into management visibility through Daily Briefs, Weekly Roundups and Monthly Reports.
Troli connects your eligible business number through the official WhatsApp Business Platform.
Invite up to five active users to work from the same shared customer-service workspace.
Customers message your business as usual while your team manages conversations, ownership and history through Troli.
Troli supports centralised, decentralised and hybrid customer-support structures without forcing your organisation into a new operating model.
A central team manages enquiries on behalf of the wider organisation.
Different business units, branches or functions operate their own customer-service inboxes.
A central function oversees service while specialist teams handle conversations relevant to their area.
Each connected business number operates through its own Troli Core inbox, while organisations can structure access and reporting around the way they already serve customers.
One Core subscription connects one business number to one shared customer-service inbox.
Need more than one business number? Each connected business line operates through its own Troli Core inbox.
Add more capability to the same Troli Core foundation as your customer-service operation evolves.
Add approved-knowledge AI support to your existing Troli inbox, with controlled escalation when human assistance is required.
Turn customer-service activity into measurable service quality with management oversight built on the same Core operation.
Troli turns daily customer-service activity into practical management visibility, so leaders can see what is happening without living inside the workspace.
Customers don’t care which employee is holding the phone. They expect the business to know the conversation.
Troli gives businesses the shared customer-service infrastructure to make that possible.
Eligible landline and mobile business numbers can be connected through the official WhatsApp Business Platform.
No. Customers communicate with your business through its own WhatsApp identity. Troli operates behind the scenes as your customer-service infrastructure.
Troli Core supports up to five active users per connected business inbox.
Yes. One Troli Core subscription connects one business number to one shared inbox.
Troli Core does not require AI. 24/7 AI Customer Support is available as an upgrade on top of the Core platform.
Troli tracks the service window and prevents unsupported free-form replies once it expires, helping staff know when another follow-up method is required.
Yes. Troli Core is the foundation. 24/7 AI Customer Support and Quality Management can be added as upgrades.
One official identity. One shared customer-service workspace. One clearer view of what your customers need.