Privacy Policy

Effective date: 25 August 2026

Troli provides technology that helps businesses operate customer-service conversations through WhatsApp and related Troli services. This Privacy Policy explains how information may be collected, used, stored and protected when you interact with Troli.

1. Information we may collect

Depending on how you use Troli, we may process information including:

• business and account information;
• contact information such as name, email address and telephone number;
• WhatsApp conversation and customer-service information processed on behalf of subscribing businesses;
• technical, usage and operational information necessary to provide and secure the service;
• billing and subscription-related information.

2. How information is used

Information may be used to:

• provide, operate and improve Troli services;
• authenticate users and manage access;
• enable customer-service conversations and operational reporting;
• provide technical and customer support;
• protect the security and integrity of the service;
• meet legal, regulatory and contractual obligations.

3. Business customer data

Where Troli processes customer-service information on behalf of a subscribing business, that business remains responsible for its relationship with its customers and for determining the lawful basis on which customer information is processed.

4. WhatsApp and third-party services

Troli may integrate with third-party services, including the WhatsApp Business Platform provided by Meta. Information processed through such services may also be subject to the applicable provider's terms and privacy practices.

5. Data sharing

Troli does not sell personal information. Information may be shared with service providers where necessary to operate the service, comply with law, protect rights or security, or fulfil contractual obligations.

6. Data security

Troli uses reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse or alteration.

7. Data retention

Information is retained only for as long as reasonably necessary for the purposes for which it was collected, to provide the service, or to meet legal and operational requirements.

8. Your rights

Depending on applicable law, individuals may have rights concerning access, correction, deletion or other processing of their personal information. Requests may be submitted using the contact details below.

9. Changes to this policy

Troli may update this Privacy Policy from time to time. The current version will be published on this page with its effective date.

10. Contact

Privacy enquiries may be sent to support@troli.io.